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Tel: +33 1 48 30 65 16

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After sales

You bought a musical instrument online through our marketplace Zicplace, which connects professional and private sellers and buyers.

You have questions about the operation of the site, a doubt or a problem with an order, want to sell new or used musical instruments on

Our after-sales service and our experts are at your disposal, and will answer you within 24 hours maximum.

Send us an Email on

If the seller is a music store or a professional, do not hesitate to contact them to track your order. Some new musical instruments are in stock, such as electronic musical instruments, synthesizers, guitars of series. Other musical instruments are made to order, such as high-end instruments or handcrafted drums. In these cases, the time between order and delivery is longer.

If you have bought a second-hand musical instrument from a particular seller, and the instrument does not correspond to what you have read in the advertisement (malfunction, false indication), do not hesitate to come back to us in the absence of an answer from the seller, by communicating to us the transaction and the details of your dissatisfaction, on

Our Zicplace teams attach great importance to the respect of the general terms and conditions of sale, to the respect of both buyer and seller, and to the transparency concerning the quality and the state of the sold musical instruments.